top

Delivery & Returns

Postage and Packing

We take great care in making your Christmas stockings and party bags, so we want them to arrive in perfect condition. This is why we try and send all of our ready filled party bags and Christmas stockings via the ParcelForce 48 hour delivery service who have proven themselves to be reliable and trustworthy.

You can track all ParcelForce deliveries on their website and we will send you the tracking number in an email when the parcel has been collected from us.

Wherever possible we reuse our boxes, so don’t worry if the box says something that you didn’t order, open it up! We probably chose the box because it is clean, strong and perfect to reuse.

Next Day Delivery

If you would like your order sent for next day delivery, please send us your order and we will contact you with the price of the postage. We use either Royal Mail Special Delivery or ParcelForce depending on the size and weight of the parcel. We tend to avoid sending next day delivery items on a Friday because of the additional costs that it incurs.

Delivery outside the UK

For deliveries outside the UK, please send us your order as an Order Enquiry and we will contact you regarding the cost of the postage and how you would like us to send it to you.

Last-Minute Orders

We are more than happy to discuss last minute orders and we do not make any additional charge for providing this service. We will send this by next day delivery using Royal Mail Special Delivery or ParcelForce. We will do our best to get this order to you in time, but we cannot accept responsibility if Royal Mail doesn’t deliver.

Payments

First and foremost, Party Too will protect your privacy. We have made sure that our online payment system is the most secure that you can get. WorldPay is part of The Royal Bank of Scotland group and uses a high grade 128 bit SSL encryption. Payments will be marked as Party Too Ltd.

We will never sell or exchange your information. We will only email you with our newsletter and our offers if you explicitly say that you want us to by signing up to our newsletter. Your personal information will only be used to process and fulfil your order.

Returns and Refunds

We know that not all the children who accept invitations to parties actually turn up, and we are happy to give a refund on unused bags if you return them within 14 days, in perfect condition. If you are not completely satisfied with any of the goods you purchase please return them within 14 days still in the wrapper and in perfect condition and we will refund the cost. Unfortunately we are not able to cover the cost of postage of sending a package back.

This also applies to single pocket money toys, sweets and stockings.

Individual items

If you are unhappy with any of the items you have been sent, do let us know within 14 days and we’ll arrange a refund. Unfortunately we are not able to cover the cost of postage of sending a package back.